Service

DRG Service

DRG prides itself on providing a high level of bi-lingual customer service with plant-based and remote-based in our distribution centers with an average tenure exceeding 7 years.

DRG Preferred Customer Program

DRG offers a Preferred Customer Program to provide exceptional service to our key accounts. This service is offered at no additional cost to the customer who have committed to this program. These customers enjoy a higher level of service based upon their needs, goals and objectives. This program offers the following:

• Dedicated Customer Service Representative
• Expedited Shipments from our Fulfillment Program
• Expedited Production Orders at no additional cost
• Engineering Drawing Support and UL Compliance analysis
• Free Quarterly CAP Assessments and QBRs
• On-Site/Near Site Inventory Stocking Program
• Daily Inventory replenishment
• EDI Services